Release Date: 30 June, 2025

New features and enhancements#

Add "orders" setting for custom user profile fields#

[WhatsApp] - Media Enhancement for Service Window#

Audit logs for GenAI, KnowledgeBase and Smart Classifier#

To revise persona details to be stored in general cache manager instead state cache#

Make system persona unable to edit, hide under konami code#

Disallow free text when Form is launched#

Auto Summarizer & Evaluator feature at the end of the session#

Bug fix#

• [86eudha58] Fix search by department gives wrong result on invalid department
• [86eu32cm0] Fix issue where Bulk Send tab cannot be opened if a message is scheduled more than 24 days in advance
• [86eu4ch9a] Fixed issue where Smart Classifier was suddenly missing.
• [86et7j074] Resolved inconsistency with Inactivity Manager trigger.
• [86eqz9xvb] Fixed issue with "disabled button if not last not working" if "disabled button reuse" is enabled
• [86etjhtda] Resolved Livechat - Monitor Filter issue.
• [86etppnd1] Fixed issue where the Monitor tab was unable to search by partial user ID.
• [86eu68x68] Fixed issue with the “Read More” feature not working correctly with special characters.
• [86eu83t1q] Fixed issue where replied content was not available after the user replied to the agent.
• [86eu4g5jn] Fixed API error that did not return data correctly, affecting the retry mechanism.