New features and enhancements

Enhancement: Support for More Colors in Customize Chat Tags

#86eun4nkx, #enhancement

#livechat, #queue, #setting #handover

Previously, administrators were limited to configuring chat tags with basic colors such as red, yellow, green, and blue. This colour-coding feature helped agents easily identify and prioritize chats in the live chat queue.

With this new enhancement, administrators can now configure additional colors, including pink, purple, orange, and others. This expanded color palette allows for greater customization and further improves chat visibility and organization, enabling agents to quickly detect and prioritize chats based on the color-coded tags in the queue.

The setting can be accessed in Settings/Handover/Customise Chat Tag Color

Support for Named Parameters in WhatsApp Template Messages

#86erkn18q, #enhancement

#whatsapp, #template

Previously, WhatsApp template messages only supported positional parameters (e.g., {{1}}, {{2}}), which often caused confusion among business users reviewing or creating templates.

With the latest Graph API update, named parameters (e.g., {{clinic_name}}) are now supported via the parameter_format field.

This enhancement introduces and adopts named parameters within our platform, allowing clients to clearly identify and manage variables by name. This improvement enhances template readability, reduces user confusion, and simplifies integration workflows by enabling systems to reference variables more intuitively.

Reference:

Meta Developer Docs – WhatsApp Business HSM

Support for Dynamic Link Variables in WhatsApp Module

#86erygjhe, #enhancement

#whatsapp, #template, #dynamic-link

Meta’s latest update requires example variable placeholders for dynamic URLs in WhatsApp templates. Without these placeholders, businesses may encounter issues when creating or submitting templates.

This enhancement updates the dashboard to fully support dynamic link variables, ensuring compatibility with Meta’s new requirements. It prevents potential disruptions and allows businesses to seamlessly create and manage templates containing dynamic URLs.

Enhanced Descriptions for Access Control Modules

#86eu9f0k9, #enhancement

#access-control

The current Access Modules tab lacks clear explanations of each module’s functionality, making it difficult for administrators to assign roles accurately based on specific module requirements.

This enhancement introduces:

Hover tooltips: Display concise descriptions when users hover over a module name, improving clarity and usability.
Glossary tab: A dedicated section providing detailed descriptions of all access control modules, helping users better understand permissions and role configurations.

New Live Chat UI – Optimized for Productivity and Screen Efficiency

#86eta1jbb, #enhancement

#livechat, #ux #ui

The Live Chat interface has been completely redesigned to maximize workspace, enhance visibility, and improve agent productivity. The new design shifts from a two-row layout to a streamlined single-row interface, reducing visual clutter while providing a cleaner, more focused chat experience.

Key Enhancements:

Optimized Layout: Consolidated interface elements into a single-row format to create more space for conversations and essential actions.
Unified Status Indicators: All seven indicators—Queue, Resolved, Abandoned, Monitor, Server, Online Agent Count, and Agent Status—are now displayed in one efficient row for quicker status overview.
On-Demand Search Functionality: Search bars now appear only when activated via the search icon, freeing up workspace and minimizing distractions.
Improved User Profile Display: Expanded profile view to show at least four key fields above the fold, reducing scrolling and improving access to user information.(Configurable via Settings → Modules → Handover → Custom User Profile Fields.)
Redesigned Tags System: Tags have been moved to a dedicated side tab, eliminating horizontal space consumption and improving layout flexibility.
Streamlined Action Buttons:
- “Start Conversation” relocated beside User ID for a cleaner layout.
- “Next Chat” button enables instant retrieval of the next available unassigned chat.
- “Enable Notification” accessible directly via the three-dot menu within the module.

Enhanced Chat Input Area: Features a wider text box, simplified send button (icon-only), balanced layout, and modern rounded styling for a smoother chat experience.

New Partner Branding Settings

#86eukwm7h, #new-feature

#system, #branding, #partner

A new Partner Branding setting has been introduced, allowing partners to customize their logo and branding directly within the platform. This enhancement enables easier white-labeling and a more personalized experience for partners.

Access it via Settings → System → Partner Branding.

Security Update – CVE Scans and Key Management Migration

#86ethhung, #enhancement

#security, #key-management

This enhancement includes regular updates from our CVE (Common Vulnerabilities and Exposures) scan reports to strengthen platform security. Additionally, we have migrated our secret management system from EnvKey to Infisical, providing improved security, scalability, and centralized key management.

Bug fix

[#86euxdtwa] Fixed issue where document links submitted via Form required an extra click to open
[#86ev09d4u] Fixed issue preventing QR codes from being added to content nodes
[#86eu5vzt9] Fixed issue where refreshed webchat sessions transferred from WhatsApp did not return to the intro message
[#86erjh3zc] Fixed issue preventing WhatsApp bulk downloads from the WhatsApp module
[#86ev67529] Fixed scheduling logic in GenAI Summarise