New features and enhancements#

Enhancement: Added pop-up URL option for content nodes#

#KR-8330, #enhancement, #content-node, #chat-widget

Content nodes can now be configured to open a URL in a popup window, in addition to the existing option to open a new browser tab. This allows clients to direct end users to websites with embedded webchat in a pop-up for a more seamless experience without leaving the current page.

Feature: WhatsApp retry mechanism for failed outbound messages across Content Nodes, Live Chat, and Template Messages#

KR-7459, #feature, #whatsapp, #whatsapp-template, #livechat

Introduced a retry mechanism for the WhatsApp channel to improve message delivery reliability and provide more accurate delivery status visibility. Previously, when errors such as eConnect Timeout or Message Undeliverable occurred, outbound messages could still appear in monitoring, creating the false impression that the message had been successfully sent even though delivery had actually failed.

With this update, failed WhatsApp messages can now be retried automatically within configured retry limits. The system records retry-related information in the message status, including the number of retry attempts and the error details encountered during each attempt. If automatic retries are exhausted, dashboard users can manually retry failed messages from the Live Chat module. For bot sessions, messages that still fail after all retry attempts will be marked as failed.

To ensure better data accuracy, failed messages that do not succeed after all retry attempts will no longer be stored as successfully delivered interactions in the database. This enhancement helps reduce false delivery perception, improves operational visibility for support teams, and increases the reliability of outbound WhatsApp communication.

Bug fix#

• [KR-8471] Fixed incorrect queue assignment for user-agent chats
• [KR-8541] Fixed monitor tab not displaying all chats on initial load
• [KR-8520] Fixed overlapping images in the widget after the TailwindCSS update
• [KR-8135] Fixed latest message not showing in resolved chats after live chat ends by agent
• [KR-8105] Fixed incomplete folder list in the Watson export process when clicking “Export Workspace”