Release Date: 25 April, 2025

New features and enhancements

Upgrade to Keycloak Version 26

_#86eqqre0m, #enhancement, #system, #login #keycloak #security_

In this release, we have upgraded our authentication system to Keycloak version 26, bringing enhanced security, improved performance, and new features. This upgrade ensures better compliance with the latest security standards and provides a more seamless and robust user authentication experience for all users. Keycloak 26 introduces advanced identity and access management capabilities, helping us maintain a secure and scalable platform.

KeyReply Dashboard Integration with Webex Platform

_#86erad9tf #new-feature #system #intergration #webex_

We are excited to introduce integration with Webex, enabling you to embed the KeyReply dashboard directly into your Webex site. This seamless integration allows you to manage all your communications and workflows in one centralized platform, enhancing productivity and simplifying your daily operations. With KeyReply inside Webex, your team can collaborate and engage with customers more efficiently without switching between multiple tools.

Support for Auth0 Popup Login in Embedded Dashboard

_#86erw5uzn, #enhancement, #system, #login, #auth0_

When embedding the KeyReply dashboard within an iframe, cross-domain security policies and content security restrictions can cause login issues. This enhancement introduces support for Auth0’s popup login method, enabling seamless user authentication without being blocked by browser security measures. The popup login securely authorizes users and redirects login results back to the embedded dashboard, ensuring a smooth and uninterrupted login experience within the iframe environment.

Import and Export Capability for Knowledge Base and GenAI

_#86et06by0, #enhancement #ui #knowledge-base #genai_

With the continuous enhancement of our GenAI and Knowledge Base features, managing multiple personas and large volumes of documents, articles, and websites has become easier than ever. This new feature enables administrators to import and export Knowledge Base content between different instances—such as from UAT to Production or when switching between environments. This capability streamlines content migration and ensures consistency across your

_Note:_ _All exported files are encrypted with a password, which is required to decrypt them during import._

Enable/Disable “End Live Chat” Button in Webchat Widget

_#86ertet8r, #enhancement, #handover #livechat_

This enhancement gives agents the flexibility to enable or disable the “End Live Chat” button displayed in the banner of the Webchat widget. By controlling the visibility of this button, agents can better manage chat sessions according to their workflow preferences and improve the overall user experience during live interactions. This setting can be accessed in Setting/Handover/Hide Resolve Live Chat Button

Bug fix

• [#86ereab56] Fixed GenAI not working for LINE channel
• [#86era20q1] Fixed Smart Classifier save issue when sorting
• [#86etn1gfz] Fixed access control issue causing incorrect user export