Release Date: 31 July, 2025

New features and enhancements

Add Quick Reply Buttons to WhatsApp Reminder Templates

_#86etjhmfz, #new-feature_

_#whatsapp, #whatsapp-template_

In this enhancement to the WhatsApp module, KeyReply now supports adding Quick Reply buttons directly within reminder templates, improving user interaction and efficiency. Previously, actions were included as links in the template content, requiring users to click through. With this update, actions like rescheduling or canceling appointments can be handled via Quick Reply buttons, allowing users to take action more quickly. This improvement enhances the overall user experience (UX) by making interactions smoother and more intuitive.

Scheduled Content Refresh for GenAI Website

_#86erg9cnx, #enhancement_

_#genai, #knowledgebase, #website_

In the Website section of the Knowledge Base, KeyReply has introduced an automated content refresh feature. Instead of manually triggering a re-scrape, users can now schedule automatic updates to fetch the latest content from websites daily, weekly, monthly, or on custom dates. This enhancement ensures that your GenAI Knowledge Base stays current and accurate with minimal manual effort.

Bug fix

• [86eu0r41f] Fixed live chat meta does not render when saved to the database with a dynamic value
• [86eqz9xvb] Fixed issue where the disable button remained clickable after selection, now ensuring it’s clickable only for FAQ feedback (#134)
• [86eu32cm0] Fix issue where Bulk Send tab cannot be opened if a message is scheduled more than 24 days in advance
• [86etpzbze] Fixed marker checker grey out
• [86etyv1r7] Not able to filter chat based on content node on resolved and monitor tab
• [86etfh28z] Fixed default prompt on exclusion draft email