Release Date: 30 June, 2025

New features and enhancements

Add "orders" setting for custom user profile fields

[WhatsApp] - Media Enhancement for Service Window

Audit logs for GenAI, KnowledgeBase and Smart Classifier

To revise persona details to be stored in general cache manager instead state cache

Make system persona unable to edit, hide under konami code

Disallow free text when Form is launched

Auto Summarizer & Evaluator feature at the end of the session

Bug fix

• [86eudha58] Fix search by department gives wrong result on invalid department
• [86eu32cm0] Fix issue where Bulk Send tab cannot be opened if a message is scheduled more than 24 days in advance
• [86eu4ch9a] Fixed issue where Smart Classifier was suddenly missing.
• [86et7j074] Resolved inconsistency with Inactivity Manager trigger.
• [86eqz9xvb] Fixed issue with "disabled button if not last not working" if "disabled button reuse" is enabled
• [86etjhtda] Resolved Livechat - Monitor Filter issue.
• [86etppnd1] Fixed issue where the Monitor tab was unable to search by partial user ID.
• [86eu68x68] Fixed issue with the “Read More” feature not working correctly with special characters.
• [86eu83t1q] Fixed issue where replied content was not available after the user replied to the agent.
• [86eu4g5jn] Fixed API error that did not return data correctly, affecting the retry mechanism.